FAQ

1. Do you ship internationally?
No. At this time, we only ship within the United States.

2. How long does it take to receive my order?
Most orders arrive within 3–7 business days after processing.

3. Do you charge for shipping?
No, shipping is always free for all orders.

4. How can I track my order?
Once your order ships, you’ll receive a tracking number by email to monitor the progress.

5. What if my order arrives damaged?
Please contact us within 7 days of delivery with photos of the damage. We’ll arrange a replacement or refund.

6. Do you accept returns?
Yes. We offer a 30-day return policy for unused items in their original packaging.

7. Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or an error occurred on our part.

8. How long do refunds take?
Refunds are issued within 5–7 business days after we receive and inspect your return.

9. Can I cancel an order after placing it?
Orders can be canceled before shipping. Once shipped, our standard return policy applies.

10. How do I reach customer support?
Email us at contact@adventurehome.shop or call us at 419-341-5591 during business hours.